Frequently asked questions

The first step is simple: review your organization’s bylaws to check if they explicitly allow electronic or online voting. But even if they don’t — that’s not a blocker. 
Organizations with administrative autonomy can easily update their Articles of Incorporation or Bylaws to include modern voting methods. 

If your organization votes — Eligo is built for you. With over 20 million voters served and nearly 5 000 organizations onboard, Eligo is the go-to platform for anyone who needs to manage elections, assemblies, or decision-making processes — efficiently, securely, and at scale. 

Our clients include: Associations, Corporations, Universities, Schools, Cooperatives, Credit Institutions, Religious Orders, Foundations, Consortia, Public Entities — and any organization, public or private, that wants to digitize voting and assemblies. 

Eligo adapts to your structure, scales with your needs, and delivers results from day one. No complexity. No compromise. Just modern governance that works. 

No technical skills needed — just the will to modernize. Eligo is built for simplicity. You can set up and launch your online, hybrid, or in-person election in just a few clicks — no IT background required. 

The platform is fully web-based, works on any modern browser (Chrome, Firefox, etc.), and requires no downloads, no plug-ins, no complications. Behind the scenes, Eligo offers powerful features for centralized, intuitive control of your entire election — but on the front end, it’s built to be used by anyone. You focus on decisions. Eligo takes care of the rest. 

No technical skills needed — just the will to modernize. Eligo is built for simplicity. You can set up and launch your online, hybrid, or in-person election in just a few clicks — no IT background required. 

The platform is fully web-based, works on any modern browser (Chrome, Firefox, etc.), and requires no downloads, no plug-ins, no complications. Behind the scenes, Eligo offers powerful features for centralized, intuitive control of your entire election — but on the front end, it’s built to be used by anyone. You focus on decisions. Eligo takes care of the rest. 

Absolutely not. Eligo works wherever your voters are. Whether you’re on a computer, smartphone, or tablet, if you have an Internet connection, you’re ready to vote — securely and instantly. 

No installations. No restrictions. One platform. Any device. Total accessibility. That’s how Eligo keeps voting simple, modern, and user-friendly — for everyone. 

Eligo demonstrates an ongoing commitment to maintaining high quality standards with a number of certifications including: 

• ISO 9001
• ISO 270001 for information management quality
• ISO 270001 for Cloud service quality
• Cispe for ethicality on data management
• Stripe Olt: Penetration testing and Vulnerability Assessment

   

Yes — and it’s built for power, speed, and full integration. For organizations with advanced needs, Eligo provides a robust set of REST APIs that meet the highest security standards. 

Whether you need to sync with your ERP, CRM, HR system, or custom platform, our APIs allow you to seamlessly automate voter registration, election setup, and real-time data exchange. It’s the flexibility large-scale projects demand — with the reliability Eligo is known for. 

Eligo supports enterprise-grade SSO — built for seamless, secure access. Our platform integrates with your identity system using industry-standard protocols: OAuth2, OpenID Connect, and SAML2. 

This ensures frictionless authentication, maximum security, and a smooth user experience across devices and sessions. 

Want to integrate with a different protocol? No problem, contact us — our team is ready to support custom SSO configurations on request. 

Start in 60 seconds — no credit card, no risk, no delays. Activating your 7-day free trial of Eligo is fast and frictionless: just fill out the form with your details. You’ll immediately receive an email with your personal login credentials at the address you provided. 

During your trial, you’ll get full access to core features — test the platform as both organizer and voter.  

No payment required. No automatic renewal. Just a real opportunity to experience why nearly 5 000 organizations already trust Eligo. 

Eligo adapts to your needs — and scales with your organization. Pricing is tailored based on key factors, so you only pay for what you actually use: 

• Number of eligible voters – the more complex your voting base, the more we optimize for scale. 

• Custom features – choose add-ons like Proxy Management, Weighted Voting, or Strong Authentication with two-factor ID for maximum control. 

• License type – go Full-SaaS for autonomous setup, or choose our turnkey Full-Service if you want the Eligo Team to handle everything for you. 

Want an exact quote for your scenario? Talk to us — we’ll build the right plan for your organization, fast. No hidden fees. No surprises. Just the solution you need. 

Quick setup. Fast access. Zero downtime. As soon as you complete the form for your selected Light package, you’ll receive a confirmation email with a summary of your order and secure payment instructions. 

Once payment is received, your license is activated — and you’re ready to go. You’ll get full access to the voting area, ready to configure and launch your election in just a few clicks. 

Need support? Our team is on standby. Reach out anytime at [email protected]. 

Seeing is believing — and getting started is instant. Want a live, personalized walkthrough instead? 

Fill out the Contact form or email us directly at [email protected]. 

We’ll show you exactly how Eligo works — and why nearly 5 000 organizations are already using it to run secure, efficient, high-impact voting and assemblies. No delays. No guesswork. Just real answers — fast. 

Want precise pricing for your next vote? We’ll deliver it — fast. Just fill out the Contact Us form with your project details, or email us directly at [email protected]. 

Our team will review your needs and send you a tailored quote built to match your organization’s size, goals, and technical setup. No generic estimates. No delays. Just a clear, customized offer — ready when you are. 

Not sure which solution fits your needs? We’ll make it clear — fast. 

Explore the Product pages on our website to compare Eligo Vote and Eligo Assembly. Still unsure? 

Request a free consultation with one of our specialists — we’ll analyze your use case and tell you exactly what fits best. Fill out the Contact form, or email us directly at [email protected]. 

No guesswork. No confusion. Just the right solution, from day one. 

Absolutely — you’re never on your own with Eligo. From day one, you get access to step-by-step guides, video tutorials, tips, and in-platform guidance to make setup and execution smooth and stress-free. 

Need more? Our ticketing system is always active, and if your vote is critical or high-stakes, you can activate our Premium phone support for real-time expert help. 

Whether it’s your first election or your fiftieth, we’re right there with you — every step of the way. 

You can reach us through multiple fast-response channels: in-platform contact forms, live chatbot, direct email, or phone. 

Our support and sales teams respond quickly — usually within hours — because your time matters and your vote can’t wait. 

Whatever you need, whenever you need it — we’re here and ready. 

It’s all about control — and how much support you want. 

With the Self-service (Full-SaaS) license, you’re in full control. You manage your own votes, elections, and assemblies directly on the platform, with maximum autonomy and flexibility. 

Prefer to leave it all to the pros? With the Full-service (Full-outsourcing) model, the Eligo team handles everything for you — setup, configuration, execution, and support — so you can focus on outcomes, not operations. 

We adapt to your timeline — not the other way around. The standard Eligo license lasts 30 days, perfect for short-term or one-off voting events. 

Need more time? No problem — we also offer 3, 6, or 12-month licenses, based on your specific operational needs. 

Whether it’s a single vote or a full election cycle, Eligo scales with you. 

Eligo licenses do not renew automatically. When your license expires, you decide if and when to activate a new one — based on your needs, not on a system-driven renewal. 

No surprises. No auto-renewals. You’re in full control. 

No downloads. No installations. No headaches. Eligo is a fully web-based platform — accessible instantly from any modern browser like Chrome, Firefox, or Safari. 

You don’t need to install anything, run side tools, or deal with plug-ins. Just log in and go. 

Behind the scenes, you get powerful, centralized features to manage your entire vote or assembly with maximum control and zero friction. Simple to access. Powerful to use. Ready when you are. 

Yes — and it’s built to get you up to speed fast. If you want hands-on training, we’ve got you covered. Custom training sessions can be activated on request through your sales contact. 

Need info or want to schedule it now? Just reach out to [email protected] — our team will make sure you’re fully equipped to manage your voting or assembly process with confidence. 

Yes — Eligo is fully compliant with the General Data Protection Regulation (GDPR) of the European Union. We operate with a standard format aligned with EU Regulation 2016/679, and our cloud infrastructure is managed by a qualified provider certified with ISO/IEC 27001 and ISO 9001. 

All data is used exclusively for voting purposes, such as secure user identification and platform functionality — never for profiling, never for resale. We guarantee: 

• No data exposure in clear text 

• No duplication or transfer to third parties 

• Strict usage limits based on contract duration 

• Privacy isn’t optional. It’s a built-in promise. 

With Eligo, vote secrecy is absolute. As soon as a vote is cast — whether online or at a polling station — the system instantly separates voter identity from the vote itself, storing them in two completely independent and secure areas. Any logical, physical, or time-based link is permanently broken the moment the ballot enters the digital ballot box. 

Eligo replicates — and enhances — the integrity of traditional voting by making it technically impossible to trace a vote back to a voter. Anonymous. Untraceable. Tamper-proof. Always. 

Yes — Eligo is built from the ground up for maximum security. Every step of the Eligo voting process is engineered to guarantee data protection, vote secrecy, and platform integrity. 

Our entire infrastructure — people, systems, and protocols — operates under certified, battle-tested procedures designed to eliminate risk. Here’s how we keep your vote safe: 

• Data and services hosted in high-security European cloud datacenters 

• Guaranteed service continuity, speed, and resilience 

• VPN-restricted access to internal systems 

• End-to-end encryption (HTTPS) for all data transmissions 

• All voting data stored in encrypted form, and only for the time strictly necessary to complete the process 

Absolutely — your vote, your brand, your way. With Eligo, you can fully customize the voting interface to reflect your identity. 

Easily personalize your logo, color scheme, and welcome message using our built-in editor — no technical skills required. 

Your branding extends all the way into the ballots themselves, delivering a seamless, professional experience for your voters. 

Add-ons turn Eligo into your custom-built voting machine. Eligo’s add-ons are powerful, plug-and-play modules you can activate to meet specific voting, legal, or operational needs — and scale your setup instantly. Here are some of the most requested: 

• Strong Authentication – Two-factor ID: username/password + unique SMS code. Maximum voter verification, zero compromise. 

• Proxy Management – Seamless, statute-compliant proxy voting with full traceability. 

• Weighted Voting – Automate vote weighting for ballots or assemblies that require it. 

• Polling Station Voting – Issue credentials on-site for in-person events. Total flexibility. 

• User Management Module – Add/remove voters in real time, even during the vote. Full control, live oversight. 

Need something specific? Add it, activate it, and go. 

Explore the full list on our Services page. 

Yes — Eligo is built for every format. No limitations. Whether your event is in-person, remote, or fully hybrid, Eligo gives you full digital control of every phase — from setup to vote casting to results. 

Even for physical events, all staging, management, and voting can be handled digitally through the platform. That means no paper, no delays, no errors — just one secure system for every context. 

One platform. All formats. Total flexibility. 

Control the room. Secure the process. Go fully digital — even on-site. With Eligo’s Polling Station module, you can manage accreditation and voting directly at the event location, ensuring that only eligible, physically present participants can vote.  

Credentials are generated, printed, and delivered on-site — all through Eligo. No manual lists. No risk of error. No delays. Even your physical assemblies deserve digital precision. 

Learn more on our Services page. 

Digital control meets physical presence. With Eligo, you can configure polling stations and voting booths to allow voting exclusively on-site, ensuring full control over who votes, where, and when. 

The platform enforces location-based access, guaranteeing that only authorized, present voters can participate — without compromising speed, security, or transparency. 

Modern voting, even in a traditional setting. Fully managed. Fully secure. 

Eligo is built to handle hybrid voting with precision. Whether voters are on-site or remote, everyone votes securely through the same platform — no silos, no complexity. 

In-person voters can cast their ballots from personal devices or at designated stations. Remote voters log in from anywhere with full access and full protection.  

One unified system. One set of results. 100% integrity. 

Yes — if you’re the organizer, you’re in full command. As an admin, Eligo gives you real-time visibility into the entire voting process: track turnout live, vote by vote. 

With the User Management module, see exactly who has voted — in real time. 

And of course, voting results remain sealed until the polls officially close. No leaks. No early access. 

Maximum control. Zero interference. Full transparency — from start to finish. 

Yes — results are ready in seconds. Literally. The moment your voting or assembly ends, Eligo instantly generates the official report or ballot outcome — fully processed and ready to download in digitally signed PDF format. 

No delays. No manual work. No waiting. Fast, secure, certified results — exactly when you need them. 

Independent oversight, built right into the platform. Eligo lets you assign Observer roles to authorized third parties — such as Election Commissions or Boards of Arbitrators — who can monitor the voting process in real time, without interfering. 

They get full visibility into participation trends and platform activity, while vote secrecy remains fully protected. Transparent. Traceable. Tamper-proof. 

With Eligo, third-party supervision is not just possible — it’s standard. 

Yes — just like traditional voting, and fully validated. With Eligo, casting a blank ballot is 100% supported and officially recognized. 

If a voter chooses not to express a preference, the system treats it as a valid blank vote, and clearly notifies the voter before submission. 

Full freedom of choice. Full legal validity. No exceptions. Just because it’s digital doesn’t mean it’s less democratic — it means it’s smarter. 

Yes — Eligo connects seamlessly with your communication tools. You can easily integrate popular streaming platforms like YouTube, Facebook Live, and Vimeo directly into the Eligo interface for real-time broadcasting during voting or assemblies. 

Need full interactivity? No problem. Just insert the link to your preferred video conferencing tool — Zoom, Microsoft Teams, Webex — and instantly connect participants to the live session. 

Even better: Eligo is now officially available in the Microsoft Teams and Webex App Marketplaces. Just search, add, and go. 

And if you’re ready to go beyond the trial, our consultants are here to unlock the full potential for you. 

It means voting with zero environmental impact — and maximum accountability. Thanks to our partnership with Up2You, we calculate the unavoidable CO₂ emissions from every online, hybrid, or in-person voting event and neutralize them completely through high-quality carbon offset projects. 

These offsets are certified to the highest international standards — Verified Carbon Standard and Gold Standard — ensuring that every kilogram of CO₂ emitted is matched by one captured. 

Even better: all carbon credits are tracked on blockchain and visible in the official public Registry, with full transparency on emissions neutralized and projects funded. 

Want to know more? Talk to our consultants and lead the way in sustainable democracy.